I was beyond impressed by this facility! I have been to other fear-free certified vets, but this clinic was the best experience I’ve ever had. All staff were truly phenomenal and so patient with my new dog, a large breed that hasn’t been socialized. I have extensive experience with rescue dogs and dogs with anxiety, and have had my fair share of vet visits. I understand that things need to be done in a timely manner to stay on schedule, and at other clinics (even fear-free ones) I have felt that appointments were rushed, and dogs were pushed past their comfort zone too quickly- but NOT here! My dog was hesitant to even walk indoors, and all the staff were incredibly patient, getting low, looking away, fed her a million treats (asking my permission and whether she has any allergies). It didn’t take long for her to get comfortable and I feel if I had went to any other vet and had this process rushed that she would have had a negative experience. The vet, Dr. Alli, sat on the floor with her and talked with us for longer than I’ve ever had a conversation with a vet, she seemed really interested in her care and thoroughly answered all my questions. They had calming music playing in the room, and were mindful of other pets within the facility to avoid interactions that could be stressful. When I called to schedule my appointment, they got me in next-day. As long as I live in Wisconsin, I will be utilizing this vet. Fantastic job team 🙂