Our daughters first pet rat who she absolutely loved ended up very quickly developing a tumor in his head and he was very uncomfortable. We had called around Monday morning and the soonest someone could get us in was Wednesday. I don’t think he could have waited that long. I called this place and the front desk spoke with the DR personally and was willing to see us same day & accommodated an after school appointment so our kids could come to say goodbye. They were so compassionate. They treated our pet rat as equally as a dog or cat etc. They brought him in a plate of treats (donuts & peanut butter) and let us say goodbye. They even made a clay print for him for her to remember him. It was a pleasant experience. would recommend this place! Thank you